5.1 Scheduling Appointments
Customers can schedule air duct cleaning services through our website, by phone, or via email. When scheduling, please provide accurate information regarding your location, type of service needed, and preferred dates and times. We will do our best to accommodate your request based on availability.

5.2 Confirmation of Appointment
Once your appointment is scheduled, you will receive a confirmation via email or text message detailing the date, time, and services to be provided. Please review this information carefully and inform us of any discrepancies as soon as possible.

5.3 Rescheduling
If you need to reschedule your appointment, please contact us at least 24 hours in advance. We will work with you to find a suitable alternative date and time. Failure to provide at least 24 hours’ notice may result in a rescheduling fee of [specify amount].

5.4 Cancellations
To cancel your appointment, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee of [specify amount]. This fee helps cover the costs associated with last-minute schedule changes.

5.5 No-Show Policy
If you do not show up for your scheduled appointment without prior notice, we reserve the right to charge a no-show fee of [specify amount]. This fee will be added to your account and may be required before rescheduling.

5.6 Weather and Emergency Situations
In the event of inclement weather or unforeseen emergencies that may affect our ability to provide service, we will contact you as soon as possible to reschedule your appointment. Your safety and satisfaction are our top priorities.

5.7 Customer Responsibility
Customers are responsible for ensuring that the property is accessible at the scheduled time. If our technicians arrive and are unable to perform the service due to access issues, a service fee may apply.